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Privacy Policy

Last updated: December 2025

Data Protection Notice

  • We ask you for certain personal data to provide you with the products or services you request. This includes but is not limited to, when you create an account, make purchases and request to receive promotion notifications.
  • This Privacy Policy explains how KT KITCHEN HUB SDN BHD manages your personal information. It includes details of how we collect, record, use, store, hold, transfer and disclose your personal information.

Collection of Personal Data

You may be asked to provide your Personal Data through several sources, during your transaction and dealing with KT KITCHEN HUB SDN BHD. This personal data includes but is not limited to your:

  1. Contact details including full name as per NRIC, TIN number, email address, contact number, shipping address and billing address.
  2. Login and account information, including user ID and password.
  3. Personal details such as purchase history.
  4. Payment or credit card information.
  5. Personal preferences including your wish list as well as marketing preferences.

Source of Personal Data

We may collect your Personal Data from a variety of sources including:

  • When you purchase our products or services (in person, by phone, by post, electronically or via any e-commerce platforms)
  • When you communicate with us in relation to our products and services (in person, through phone, email, website, social media platforms, at any event activities or any other means)
  • When you subscribe our e-newsletter or follow and like our social media platforms' pages
  • When you enter or interact with us during promotions, contests, lucky draws or special events organized and sponsored by us

Purpose of Collecting Personal Data

We will process Personal Data for any of the following purposes:

  • To process your purchase order with us
  • To respond to on your requests, enquiries or feedback
  • To manage account registration and access on KT KITCHEN HUB SDN BHD website
  • Membership registration, verification and entitlement to membership privileges
  • To provide advertising and promotional notifications regarding our campaigns, products and services, which delivery may be via email, mail, fax, SMS or instant messaging (WhatsApp, Telegram, FB Messenger, etc.)
  • To facilitate your participation in our events including campaign, promotional activities or lucky draws
  • To conduct statistical analysis

Protection of Personal Data

KT KITCHEN HUB SDN BHD takes the necessary precautions, both administrative and technical to safeguard your personal data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.

Retention of Personal Data

KT KITCHEN HUB SDN BHD will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

Disclosure and Transfer

KT KITCHEN HUB SDN BHD will disclose and transfer your personal data and information for the following purposes:

  • To register and maintain your user account and to verify your identity
  • To process your order and process or collect your payment for the order
  • To deliver the products you purchased, including our transporter calling or messaging you to obtain your delivery instructions
  • To process your returns or refunds in accordance with our Return and Exchange Policy
  • To provide you with supporting services and functions related to your user account, such as saved items in cart and wish list
  • To personalise and improve your customer experience when you visit our platform, for example by prioritizing products appearing in your search results or feed
  • To monitor and enforce compliance with our Terms of Service, including dispute resolution
  • To ensure our website functions properly and to improve its performance, by carrying out activities such as debugging, statistical analysis for optimizing our website
  • To send marketing communications in relation to our latest sales, products, promotions, campaigns and etc.

In relation to our use of your data, we may disclose your personal data to any necessary personnel, such as:

  • Our employees, staffs, temporary workers and any person in our company to process your request or order
  • Authorized payment processors, who process your payment on the website
  • Authorized logistics providers, such as courier services to deliver your order
  • Authorized service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your personal data
  • Any other party whom you authorize us to disclose your personal data to

Integrity of Your Personal Data

At KT KITCHEN HUB SDN BHD, we are committed to protecting your personal information and respecting your privacy. We will take reasonable steps to make sure that the personal information we collect and process is accurate, complete, not misleading and up-to-date. In the event if there is any change to your Personal Data provided to us, kindly notify us as soon as possible.

Contact Us

For more information about our privacy practices, if you have questions, please contact us:

  • Company Name: KT KITCHEN HUB SDN BHD (202201014164)
  • Location: L2.06 / L2.09 Toppen Shopping Mall, JB
  • Tel No: 6011-1097 5516
  • Email: [email protected]

Changes to This Notice

KT KITCHEN HUB SDN BHD reserves the right to update and amend this notice from time to time. For example, changes to our practices or for other operational, legal or regulatory reasons.